Subscription Policy


Subscriptions and payments


Umami square offers two subscription types: prepaid 3-month subscriptions ("three-month subscription"); prepaid semi-annual subscriptions ("six-month subscription"). you agree to pay all fees applicable to your purchases using one of the payment methods we support. except as otherwise specified in these terms or in applicable additional terms (a) fees are quoted and payable in united states dollars, and (b) payment obligations are non-cancelable and fees paid are non-refundable.


If you elect to purchase a paid subscription, we or our third-party payment processor will charge your payment method on the date that you subscribe.  by providing a payment method, you expressly authorize umami square and/or our third-party payment processor to charge the applicable fees to said payment method. you agree that we may invoice you for any unpaid fees, including without limitation any amounts owed by you that cannot be processed.  you are responsible for providing complete and accurate billing and contact information to us and notifying us of any changes to such information.


Recurring subscriptions (three-month, six-month subscriptions)

automatic renewal: beginning with the first month following the end of the month for which you initially subscribe for a recurring subscription, we will automatically renew your subscription.  each renewal period will be for the same length as your immediately preceding subscription term. by purchasing a recurring subscription, you expressly acknowledge and agree that (a) your subscription has an initial and recurring payment feature, umami square (or our third-party payment processor) is authorized to automatically charge your payment method monthly at the then-current subscription rate for your subscription as long as your subscription continues, and (b) your subscription is continuous and will be automatically extended until you cancel it.

you may cancel your recurring subscription at any time, by logging into your account or emailing us at support@umamisquare.com and following the instructions, if any, we provide you in response to your cancellation request. the cancellation must be made 1 business day before the next billing date reflected in your account settings. if you cancel your subscription less than 1 business day before your next billing date, your subscription will not be canceled and you will not receive a refund.  instead, your subscription will renew and you will continue to enjoy your subscription benefits until the expiration of the next recurring subscriptions period for which you have paid (at which time, your subscription will cancel). if you cancel a recurring subscription before all of your boxes have been delivered, you will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period.  umami square may submit periodic charges without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. such notice will not affect charges submitted before umami square reasonably could act.

we reserve the right to modify our pricing at any time (but not the price in effect for the then-current recurring subscription for which you have paid), upon 30 days advance notice to you. if you have not cancelled your subscription within the 30 day period after receiving notice of a price change by logging into your account and following the instructions for cancellation or emailing us at support@umamisquare.com and following the instructions if any, we provide you in response to your cancellation request, your subscription will auto-renew at the price indicated in the notice.


In the event you cancel your recurring subscription, please note that we may still send you promotional communications about umami square, unless you opt-out of receiving those communications by following the unsubscribe instructions provided therein.

we reserve the right to revoke your subscription at any time as a result of a violation of these terms or the privacy policy. subscriptions are void where prohibited by law.