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Frequently asked questions

Yes, you can get a refund within 14 days after you have bought the item. Please note that you must comply with our refund policy to make the refund. You can also contact us at info@umamisquare.com for your general queries.

We are sorry for any inconvenience. In case you have received a defective piece, immediately contact us at info@umamisquare.com to claim your exchange. 

Once you place your order, we hand over your food to FedEx, UPS, or USPS, and it will arrive within the mentioned time frame on checkouts.

Our website offers payment via valid credit cards/Debit cards through Stripe.

When we ship any item, you will receive a tracking number via email. You can use this tracking number at our site to track. If you do not receive any tracking number, then contact us at info@umamisquare.com to resolve the issue.

For customers, the process is simple: you select a vendor or restaurant, add a card/payment method, set a delivery schedule, and get ready to chow down. It's easy, fast, and fun.

Umami Square is a platform that offers business consultancy and strategies for Japanese food restaurants and cuisine based in the US. Here you can order your favorite food from our significant categories; sweets, noodle, rice, side, and new. Explore your favorite food here, and we will deliver it right at your place.

A Japanese chef, restaurant, or food business will sign up without any cost to get started. By signing up, you can choose to use our services or not, never paying anything upfront.